Privacy Policy

1. Introduction

TradesAgent.ai (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered back office platform for trade contractors.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email address, phone number, company name, and billing information when you create an account.
• Business Data: Customer information, job details, scheduling data, and communication records that you input into our platform.
• Voice Data: Call recordings and transcripts from AI-handled phone calls, used to improve service quality.
• Usage Data: Information about how you use our platform, including features accessed, time spent, and interactions.
• Device Information: IP address, browser type, device type, and operating system.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI-powered services
• Process voice calls and generate automated responses
• Schedule appointments and manage your business operations
• Send you service-related notifications and updates
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve our platform
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, communication services).
• Integrations: Third-party tools you choose to connect (e.g., JobNimbus, QuickBooks) to sync your data.
• Legal Requirements: When required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure data centers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Some data may be retained for legal or legitimate business purposes.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

8. AI and Automated Decision-Making

Our platform uses AI to process voice calls, generate responses, and automate scheduling. These automated processes are designed to assist-not replace-human decision-making. You can opt out of certain automated features at any time.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Email: privacy@tradesagent.ai